The general terms and conditions can be found here: https://www.gocustomized.com/terms-conditions/
Very easily! The design process is simplified into 3 steps. You can use any photo, logos, or text in your design.
1. Choose your product, 2. Upload an image, 3. Checkout.
If you still need inspiration, you can also use one of our design templates. Nobody deserves a boring phone case!
Be sure to check your junk or spam folder. If the confirmation email cannot be found in one of these folders and you have still not received an email from us, please let us know.
Unfortunately, this is not possible. As soon as the order has been placed, it is processed by the production facility immediately to ensure quick delivery. This is an automated process and the robots hate being interrupted. Jokes aside, please make sure you are happy with your design before checking-out.
If you have chosen a shipping method with a tracking link, you will receive the link to track your order via email. You can find this link in the Shipping confirmation email that you’ve received from us. Once you click on it, you will be redirected to the webpage of the carrier you chose.
Guaranteed Delivery Date
If you choose a shipping method with a guaranteed delivery date we will give you a more concrete time frame for the delivery of your order. You will receive a tracking link to follow the shipment of your order.
Estimated Delivery Date
If you choose a shipping method with an estimated delivery date we will provide you with an approximate delivery time. This means the order could arrive before or after the time frame given in the checkout. This option does not include a tracking link.
Despite the current circumstances, most orders are being delivered on time. Together with our carriers, we do our utmost to meet the date given, however, situations out of our control can occur. We thank you in advance for your patience and understanding.
During (Dutch) public holidays and peak seasons please allow extra time for order processing and delivery. On public holidays, orders will not be processed by us or by our carriers. Orders that were placed the day before the holiday and on the holiday itself will be sent out the first following business day.
January 1st. - New Year
April 5th. - Easter
April 27th. - Kingsday
May 13th. - Ascension Day
May 24th.- Pentecost
December 25th. & 26th. - Christmas Day