How can we help you?

Popular topics: upload design, shipping, my order

Returns

Can I get a refund if I return my item?

We cannot offer a money back guarantee on products that have been customized. The product cannot be resold due to the customization of the item.

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FAQs

How can I make my own personalized item?

Very easily! The design process is simplified into 3 steps. You can use any photo, logos, or text in your design.
1. Choose your product, 2. Upload an image, 3. Checkout.
If you still need inspiration, you can also use one of our design templates. Nobody deserves a boring phone case!

I did not receive a confirmation email, was my order placed properly?

Be sure to check your junk or spam folder. If the confirmation email cannot be found in one of these folders and you have still not received an email from us, please let us know.

Can I cancel or make changes to my order?

Unfortunately, this is not possible. As soon as the order has been placed, it is processed by the production facility immediately to ensure quick delivery. This is an automated process and the robots hate being interrupted. Jokes aside, please make sure you are happy with your design before checking-out.

What are the shipping costs and times?


  • Express (UPS): Tracked with signature - 2 working days (Delivery on mon - sat. A signature is needed for the delivery.) $9.99
  • Pick-up Point (UPS): Tracked to pickuppoint - 2 working days (Delivery to a pickupoint near you. Opening hours differ per pickup-point.) $7.99
  • Standard (UPS iParcel): Mailbox Tracked - 5 to 10 working days (Delivery on mon - sat. You don't need to be home, the package fits in your mailbox.) $0.00

How can I track my order?

You can track your order from your account page, available on our website. A tracking number will also be sent to you by email when your order is shipped. The tracking information can take a few hours to update after shipment, so please wait some time and check again before contacting our support team.

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