Shipping and Delivery

  • What is the status of my order?

    Delivery time = production time + shipping time

    The delivery time is the production time plus the shipping time. Ordered multiple items with different production times? We will ship all items together when your order is complete.

    For the production time per item, please check the product page.

    Shipping time
    Express: 2 working days (USD 9,99)
    Pickup: 2 working days (USD 4,99)
    Slow: 7 - 11 working days (free)

    If this is not helpful, please contact us.

  • What are the shipping costs and times?

    Delivery time = production time + shipping time

    The delivery time is the production time plus the shipping time. Ordered multiple items with different production times? We will ship all items together when your order is complete.

    For the production time per item, please check the product page.

    Shipping time
    Express: 2 working days (USD 9,99)
    Pickup: 2 working days (USD 4,99)
    Slow: 7 - 11 working days (free)

  • Does my order fit through the mailbox?

    In most cases, you are required to sign for your package. Please ensure you or someone will be available to receive your ordered item(s). Should the delivery address not have an accessible mailbox, please use an alternative delivery address. If a package is returned to us, we will charge a redelivery cost for the package to be sent.

    If this is not helpful, please contact us.

  • How can I track my order?

    You can track your order from your account page, available on our website. A tracking number will also be sent to you by email when your order is shipped. The tracking information can take a few hours to update after shipment, so please wait some time and check again before contacting our support team. If this is not helpful, please contact us.

  • Public Holidays

    During (Dutch) public holidays and peak seasons please allow extra time for order processing and delivery. On public holidays, orders will not be processed by us or by our carriers. Orders that were placed the day before the holiday and on the holiday itself will be sent out the first following business day.

    April 2 - Second day - Easter
    April 27 - Kingsday
    May 10 - Ascension Day
    May 20 - Pentecost
    December 25 & 26 - Christmas Day

    If this is not helpful, please contact us.

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